Shipping & Delivery
Purchasing method
- Customers may purchase products directly at our showroom located at 64/1 Cu Lao Street, Cau Kieu Ward, Ho Chi Minh City, Vietnam.
- Customers may also place orders online through Nzheal’s contact channels.
Estimated delivery time
Delivery times may be extended due to circumstances beyond our control, including unsuccessful customer contact, incorrect delivery information, a high volume of orders, or delays from suppliers and shipping partners.
Shipping responsibilities
- Shipping partners are responsible for providing delivery documentation when required and in accordance with applicable regulations.
- Products are delivered in their original, sealed condition.
- Each order includes complete recipient information and a tracking number for shipment monitoring.
- Nzheal can provide an invoice upon request.
Damaged goods during transit
If a product is damaged during transportation, Nzheal will work with the shipping provider to resolve the issue and protect the customer’s interests. Customers have the right to refuse delivery or request a return or exchange in accordance with our Return & Exchanges.
Note: In the event of a delivery delay, Nzheal will notify customers as soon as possible and provide the option to either continue waiting for the order or cancel it.

